ProTrack help for Administrators 
Using the ProTrack: Administrator's perspective 
 Home >> Support >> Administrator's help

The Following features describes the options for an administrator

  • Create Project
  • Issues
  • Queries
  • Logs
  • Reports
  • Administration

Create Project

The first step when using the ProTrack is to create a new project.  A project is used to group related issues. Only members of the Administrator role can create new projects.  An administrator creates a new project by selecting the Administration tab and clicking the Create New Project button which launches the New Project Wizard.

 

The New Project Wizard guides you through the steps required for creating a new project. For example, you use the Wizard to create the categories, priorities, and milestones that you want to associated with a project. In the last step of the Wizard, you indicate the project members. Only users who have been added as members of a project can view issues in a project.

 

 

 

Issues

After you create a project, you can add issues to the project by navigating to the Issue List page. You navigate to the Issue List page by clicking the Issues tab. Click the Create New Issue button to add a new issue.

 

After you save a new issue, an additional set of tabs appears. These tabs enable you to add comments to an issue, view the history of changes to an issue, receive email notifications when an issue is changed, and indicate related issues.

 

 

 

 

Queries

The Queries tab enables you to perform queries against the database of issues. For example, you can create a query which enables you to generate a report of all priority 1 issues which must be completed by the first milestone. To create a new query, click the Create New Query tab. Use the dropdown lists to create the query by selecting different query criteria. After you create a query, you can save it by entering a name for the query and clicking Save Query.

 

 

 

You can choose which issue properties to show whenever you display a list of issues. For example, you can hide the issue milestone column and display the issue category column. To choose particular issue columns, click the Select Columns link which appears under the issue list.

Logs

 

Reports

 

Administration

See more screenshots on admin screen admin1 and admin2

 

 

Mobile Option :coming soon

YouThe ProTrack will also supports mobile devices such as cell phones and PDAs in the coming future. For example, if you navigate to the ProTrackOnline.com when using a cell phone, you will be automatically redirected to the Mobile ProTrack. The Mobile ProTrack supports a subset of the features of the Web ProTrack. You will be able to use the Mobile ProTrack to view existing issues. However, you cannot use the Mobile ProTrack to create new projects, issues, or users.

Support
All support for the ProTrack will be provided through the online forum (coming soon). For support / suggestions email  support@protrackonline.com  

 

Your trust is our strength : get your next custom software developed at Quartz Infotech